Terms of Service

Effective Date: June 2, 2025

OVERVIEW
This website, https://trypureglow.co (the "Site"), is operated by PureGlow ("PureGlow," "we," "us," or "our"). By accessing or using the Site, purchasing products, or subscribing to our services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"), including all policies referenced herein or available via hyperlink, such as our Privacy Policy, Refund Policy, and Safety Instructions. These Terms apply to all users, including browsers, customers, vendors, merchants, and contributors of content.

If you do not agree to these Terms, you may not access the Site or use the Service. We reserve the right to update these Terms at our sole discretion by posting changes on this page. Your continued use of the Site or Service after such changes constitutes acceptance of the updated Terms. It is your responsibility to check this page periodically for changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform for our products and services.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow your minor dependents to use the Site. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction, including copyright or trademark laws. You must not transmit viruses, worms, or any destructive code. Any breach of these Terms will result in immediate termination of your access to the Service without notice.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. Your content (excluding payment information) may be transferred unencrypted over networks and adapted to technical requirements. Payment information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission. Headings in these Terms are for convenience and do not affect interpretation.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
Information on the Site is provided for general purposes and may not be accurate, complete, or current. You should not rely solely on this information without consulting primary sources. Any reliance is at your own risk. We may modify Site content at any time without notice, and you are responsible for monitoring changes. Historical information is provided for reference only and may not be current.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices and product descriptions are subject to change without notice. We may modify or discontinue the Service or any part thereof without notice. We are not liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS AND SAFETY
Our products, including the Glow Micro Infusion System, are available exclusively online and subject to our Refund Policy. We strive to display product colors and images accurately but cannot guarantee your device’s display accuracy. We may limit sales to any person, region, or jurisdiction and restrict quantities at our discretion. All product descriptions and prices are subject to change without notice. Offers are void where prohibited.

Marketing Claims Disclaimer: PureGlow makes no guarantees regarding the results of using our products, including claims related to wrinkle reduction, skin brightness, or other skincare benefits. Statements in marketing materials are for informational purposes only and are not intended as medical advice or guarantees of specific outcomes. Individual results may vary, and you should consult a healthcare professional before using our products if you have concerns about their efficacy or safety. By purchasing, you acknowledge that you have read and understood our marketing claims and that individual results may vary. PureGlow is not liable for any failure to achieve expected results.

Product Safety and Liability: Before using our micro-infusion products, you agree to carefully read all information provided by PureGlow, including labels, packaging, and safety instructions available at here. You agree to perform a patch test as outlined to ensure no allergic reactions. By using our products, you acknowledge and assume all risks of adverse reactions, including but not limited to allergic reactions, skin irritation, infection, or other side effects. You agree to follow all safety instructions and discontinue use if adverse reactions occur. PureGlow shall not be liable for any personal injury, damages, or losses resulting from misuse, failure to follow instructions, or improper application. Our products are cosmetics, not medical devices, and are not intended to diagnose, treat, cure, or prevent any medical condition.

International Customers: International customers are responsible for complying with local laws and regulations regarding the use of our products. PureGlow is not liable for customs delays, duties, or product-related issues arising from international shipping.

SECTION 6 - SUBSCRIPTIONS
Some products are available on a subscription basis ("Subscriptions"). By enrolling in a Subscription, you agree to the following:

Billing and Authorization: You authorize PureGlow to charge your payment method on a recurring basis (e.g., monthly, quarterly) for the applicable subscription fees, including taxes and other charges, until you cancel. You agree to keep your payment information up to date, and PureGlow may charge your payment method for renewals without further notice, except as required by law.

Cancellation: You may cancel your Subscription at any time by contacting us at support@trypureglow.co or through your account settings. Cancellations take effect at the end of the current billing cycle, with no refunds for the remaining portion. To avoid charges for the next cycle, cancel at least 5 business days before the renewal date.

Price Changes: We may adjust Subscription pricing with at least 30 days’ notice. The new price applies to the next billing cycle. If you do not agree, you may cancel before the new price takes effect.

Non-Payment: If payment fails, we may suspend or terminate your Subscription until payment is received. We may charge a late fee or use a third-party collection agency for unpaid amounts.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse, limit, or cancel orders at our discretion, including those from dealers or resellers. We may notify you of order changes via the provided contact information. You agree to provide accurate, current, and complete purchase and account information and to update it promptly. For more details, see our Refund Policy.

Refund and Satisfaction Guarantee: PureGlow offers a 90-day satisfaction guarantee. If not satisfied, you may return the product within 90 days of delivery for a full refund, subject to our Refund Policy. Used products may be eligible for a partial refund at our discretion. Refunds will be processed within 14 days of receiving the returned product.

SECTION 8 - PAYMENT TERMS
To place an order, you must provide valid payment information (e.g., credit card, PayPal, Google Pay, Shop Pay). You authorize PureGlow to invoice your account for all fees and charges without additional notice or consent. You agree to notify us of changes to your billing information. We use third-party payment processors, and you consent to their terms and policies. PureGlow is not liable for errors or breaches by third-party processors unless due to our negligence.

SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may provide access to third-party tools or links "as is" without warranties or liability. Your use of such tools or third-party websites is at your own risk, and you should review their terms. We are not responsible for third-party content, products, or services or any harm arising from their use.

SECTION 10 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS
Submissions (e.g., feedback, contest entries) may be used, edited, or published by us without restriction or compensation. We may monitor or remove content we deem unlawful or objectionable. Your submissions must not violate third-party rights (e.g., copyright, trademark, privacy) or contain unlawful or malicious material. You are responsible for their accuracy, and we assume no liability.

SECTION 11 - PERSONAL INFORMATION
Your personal information is governed by our Privacy Policy. We use industry-standard encryption and security measures but are not liable for breaches caused by third-party platforms unless due to our negligence.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
The Site may contain errors or inaccuracies in product descriptions, pricing, or availability. We may correct errors, update information, or cancel orders without prior notice, even after submission, without liability, except as required by law.

SECTION 13 - PROHIBITED USES
You are prohibited from using the Site or Service for: (a) unlawful purposes; (b) soliciting unlawful acts; (c) violating laws; (d) infringing intellectual property; (e) harassing or discriminating; (f) submitting false information; (g) transmitting malicious code; (h) collecting others’ personal information; (i) spamming or phishing; (j) obscene purposes; or (k) interfering with security features. Violation may result in termination of access.

SECTION 14 - MARKETING AND INTELLECTUAL PROPERTY
Our marketing materials are for informational purposes and do not imply endorsement by or affiliation with third-party brands. Comparisons to other products are based on objective testing, and we do not infringe upon third-party intellectual property rights. Our products are independently designed and not copies of other brands. Claims regarding product performance are subject to our testing data, available upon request.

SECTION 15 - CONSUMER PROTECTION COMPLIANCE
We comply with federal and Texas consumer protection laws, including the Texas Deceptive Trade Practices Act and FTC regulations. Our Refund Policy and delivery timelines meet these standards. If delivery is delayed beyond 30 days, you may request a refund per the FTC Mail Order Rule. Marketing claims are substantiated per FTC guidelines, and we maintain records to support such claims.

SECTION 16 - REGULATORY COMPLIANCE
PureGlow products are sold as cosmetics under FDA regulations and are not intended to diagnose, treat, cure, or prevent any disease. Statements on the Site have not been evaluated by the FDA. We comply with FDA cosmetic regulations (e.g., labeling, safety) and FTC advertising rules. Compliance does not imply FDA approval. Disputes related to regulatory compliance shall be resolved per Section 20.

SECTION 17 - FORCE MAJEURE
We are not liable for delays or failure to perform due to causes beyond our reasonable control, including natural disasters, pandemics, supply chain disruptions, governmental actions, or third-party service failures.

SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Service and products are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted, secure, or error-free Service. To the maximum extent permitted by Texas law, our total liability for any claim arising from the Service or products shall not exceed the amount you paid for the product in question. We are not liable for any indirect, incidental, punitive, or consequential damages, including lost profits, medical expenses, or data loss, even if advised of their possibility. Some jurisdictions may not allow certain limitations, so our liability is limited to the fullest extent permitted by law.

SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless PureGlow, our affiliates, officers, directors, agents, and suppliers from any claim, including reasonable attorneys’ fees, arising from your breach of these Terms, violation of law, misuse of our products, or infringement of third-party rights.

SECTION 20 - DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER
All disputes arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Austin, Texas, under its Consumer Arbitration Rules. Arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding. Each party shall bear its own costs, except as provided by AAA rules. Any claim must be filed within one year of the event giving rise to it, or it is barred.

Class Action Waiver: You agree to resolve disputes on an individual basis only and waive any right to participate in a class action, consolidated action, or representative action against PureGlow. If this waiver is unenforceable, the arbitration agreement is void.

Waiver of Jury Trial: You and PureGlow waive any right to a jury trial for disputes arising from these Terms or the Service.

If arbitration is unenforceable, disputes shall be resolved in the state or federal courts of Travis County, Texas, and you consent to exclusive jurisdiction and venue therein.

SECTION 21 - SEVERABILITY
If any provision of these Terms is unlawful or unenforceable, it shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid.

SECTION 22 - TERMINATION
These Terms are effective until terminated by you or us. You may terminate by ceasing use of the Service. We may terminate your access for any breach without notice, and you remain liable for amounts due up to the termination date. Obligations incurred prior to termination survive.

SECTION 23 - ENTIRE AGREEMENT
These Terms, along with referenced policies, constitute the entire agreement between you and us, superseding all prior agreements. Our failure to enforce any provision does not waive it. Ambiguities shall not be construed against the drafting party.

SECTION 24 - GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Travis County, Texas.

SECTION 25 - CONTACT INFORMATION
PureGlow
support@trypureglow.co